1. Data controller and scope
Offerprism is the data controller for personal data processed in relation to enquiries, quotations, sales, deliveries, and after-sales assistance for office furniture. This Policy applies to visitors to our website, prospects, and customers who interact with our team by phone, email, or in person.
2. Categories of data we process
We process identification and contact details (such as name, work email, and telephone number), professional information (role and organisation), order details, delivery information, and communications. Technical information such as IP address, device characteristics, and browsing events may be collected for security, diagnostics, and analytics.
3. Lawful bases
We rely on one or more of the following lawful bases under UK GDPR: performance of a contract or steps prior to entering a contract; legitimate interests in running and improving our operations; consent where you choose to provide it; and compliance with legal obligations.
4. Purposes of processing
Personal data is used to manage enquiries, prepare proposals, arrange delivery and installation, provide customer support, maintain records, improve services, and communicate important updates. Analytics helps us understand content relevance and usability, supporting a better user experience over time.
5. Data sharing
We may share limited data with trusted service providers that support logistics, payment processing, IT hosting, analytics, and customer support. These parties are required to protect data and act only on documented instructions. Where delivery requires coordination with building management or security, relevant contact and access information may be shared to facilitate compliance.
6. International transfers
Where personal data is transferred outside the UK, appropriate safeguards are applied, such as standard contractual clauses or equivalent mechanisms, together with risk assessments and technical measures that support confidentiality and integrity.
7. Retention
We retain personal data for periods aligned with the purpose of collection and applicable legal requirements. Criteria include statutory limitation periods, warranty administration, tax obligations, and the lifecycle of customer relationships. Records are reviewed periodically and information is deleted or anonymised when it is *** longer required.
8. Your rights
Subject to conditions and exemptions under UK GDPR, you may request access, rectification, erasure, restriction, portability, or object to certain processing. Where processing is based on consent, you can withdraw that consent at any time. Requests will be handled with reasonable timing and identity verification steps.
9. Cookies and similar technologies
Our site uses cookies to support core functionality, preferences, and analytics. You can accept or decline cookies through the banner presented on first visit or after clearing cookies. Browser settings may also assist with managing cookies. For details about categories and durations, contact our team using the information below.
10. Security
We implement administrative, technical, and physical measures designed to protect personal data against unauthorised access, alteration, and disclosure. These measures include access controls, encrypted transport, monitoring, and staff awareness. Security practices are reviewed and adjusted as operations evolve.
11. Children
Our services are intended for business contexts. We do not intentionally seek to collect data relating to children. If you believe a child has provided personal data, please contact us so that we can assess and address the situation appropriately.
12. Contact and complaints
To exercise your rights or ask questions about this Policy, please contact Offerprism at Offerprism@outlook.com or by phone at + (44) 795 831-60-24. You may also raise concerns with the UK Information Commissioner’s Office (ICO).
13. Updates
We may update this Policy to reflect legal, technical, or operational changes. Material updates will be highlighted on this page with a revised effective date. Continued use of our services following updates indicates that you have reviewed the changes.